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foco_320

privacy policy


 

CREATIVE PUBLISHING SOLUTIONS (FONTSHOP): PRIVACY POLICY
Last updated January 1, 2011

 

Creative Publishing Solutions Limited, a company registered in England and Wales (company number 02491267) whose registered office address is CPS House, St. James Place, Knapp Road, Cheltenham, Gloucestershire GL50 3QR, trading as Fontshop or fontshop.co.uk ("Fontshop" or "CPS") makes information, products, and services available on our Website www.fontshop.co.uk (the "Site"), subject to the following Privacy Policy (the "Privacy Policy"). This Privacy Policy applies to fontshop.co.uk and any circumstance where CPS needs to collect, use or disclose personal information.

Your privacy and Personal Information protection
CPS respects your right to privacy and places great importance on the security and privacy of your personal information. We hope this policy will help you understand what personal information we might collect, how it might be used, how we safeguard it and with whom we may share it.

CPS Privacy Policy
This Privacy Policy covers the collection, use and disclosure of personal information that might be collected by CPS and Fontshop whenever you interact with Fontshop or CPS, e.g., when you visit our websites, when you purchase products or services, when you request information or contact us by e-mail or when you contact us by telephone.

Using the Fontshop Website
When you access the Fontshop Site you agree to and accept the terms of this Privacy Policy. If in doubt, please do not use the Site or you may contact us at info@fontshop.co.uk if you have any concerns. We reserve the right to modify this Privacy Policy at any time without notice. Please check this policy from time to time to make sure you are aware of our latest Privacy Policy statements.

Why we collect Personal Information and how we use it
When you provide us with personal information, we usually use it to respond to your enquiry or to process your order, but the collection of your personal information also enables us to give you convenient access to our products and services, helps us to keep you informed about latest product announcements, special offers and other news that you might like to hear about and to generally support our customer relationship with you. We may also store and process personal information to better understand your business needs and how we can improve our products and services.

How we collect Personal Information
Your personal information is collected either directly (provided by you) or indirectly (automatic information received from your browser, collected as you browse our Site or collected by sending a file to your computer called a "cookie"). Please feel free to contact us to update your personal information at any time.

Direct Personal Information we may collect
When you place an order, subscribe to newsletters, request information, request a service or technical support we may collect personal information relevant to that situation such as your name and address, business name and address, telephone number, e-mail address, shipping address, product details, historical information and any other relevant details to help us fulfil your request.

FINANCIAL INFORMATION - if you purchase products or services from Fontshop or CPS, then we may collect payment information including credit card details and bank account details. We will protect all of your financial information and will never distribute or publicise your financial information except to the extent necessary to fulfil your order.

Indirect Personal Information we may collect & Cookies
When you browse our Site your browser automatically tells us the type of computer and operating system you're using. We also utilise tracking and statistical software that collects a variety of information, this may include: your location, search engine referrer, internet protocol (IP) addresses, browser type, internet service provider (ISP), landing and exit pages, platform type, date/time stamp, pages visited, products viewed and number of clicks. This information is used for record keeping, to analyse trends, administer the site, track movements, gather demographic information and to help us understand what the interests of users are that visit our Site.

COOKIES - Like most interactive sales websites, our Site use files called "cookies" that are sent to your computer and stored in your web browser. A "cookie" is a small file that records frequently used information to assist website visitors and avoids duplications and the need to enter the same data repetitively. Cookies also allow the website you are visiting to identify you and to record password and preference information. Cookies cannot read data off your hard drive, destroy files, or send viruses. Your browser will have an option to accept or reject cookies and can provide you with notice when a cookie is sent. If you reject cookies that we send, you will still be able to use our Site but may experience limitations in certain areas and you will not be able to access certain pages.

Disclosure and use of Personal Information
We collect, use or disclose personal information provided by you only for the purpose(s) initially identified by you and any purpose directly related to that purpose, however, in some cases we may use or disclose personal information for a number of additional reasons.

WITH OTHER CPS RELATED COMPANIES - any CPS subsidiary or parent company may share your personal information with any other company in the group for administration purposes, to fulfil order requirements, to complete contract and licence negotiation and to keep you updated with relevant news and offers. Such sharing will be in accordance with this Privacy Policy.

WITH SUPPLIERS, PARTNERS AND SERVICE PROVIDERS - to fulfil orders and to provide certain goods and services, it is necessary for CPS to disclose personal information to other parties. Other parties include typeface foundries, typeface designers, product manufacturers, sub-contractors and other suppliers who require personal information to complete licence and contract documentation where CPS is a distributor or reseller of third party products, or to enable CPS to fulfil manufacturing, service and support obligations where CPS appoints a sub-contractor to undertake the provision of these services.

Additional disclosure of Personal Information
In some cases we may use or disclose the information provided by you for a number of additional purposes, such as: meeting lawful, competent governmental or judicial authority requirements; to establish or preserve a legal claim or defence; or when it is necessary to prevent fraud or other illegal activities.

Protection of Personal Information and security
CPS uses administrative, technical and physical measures to protect and safeguard the personal information that we receive from you in order to prevent loss, misuse, unauthorised access, unauthorised disclosure, alteration and destruction.

We use security measures such as firewalls and Secure Socket Layer ("SSL") encryption via Thawte and store information on secure servers to protect the confidentiality of personal and credit card information while it is being transmitted over the internet to process payments. You can see more information about Thawte by clicking on the Thawte site "Seal" at the foot of the home page.

You can also help to keep your personal information secure by taking precautions to protect your personal data when you are on the Internet. Change your passwords regularly and use a combination of letters and numbers to improve the security "strength" of your passwords, and make sure you always use a secure Web browser.

Transmission of any data via the internet is not always completely secure but we take every reasonable precaution available to us (in line with all other commercial websites) to protect personal data that we receive.

Links to other Websites
This Site may contain links to other websites that are owned and operated by third parties. CPS has no control over these linked websites and is not responsible for the content or the privacy policies and practices of such websites.

Access to Personal Information
You are entitled to see the personal information that CPS holds about you and you may request for a copy of this information to be sent to you. CPS will charge an administration fee of £10 + VAT for providing you with these details. If you wish to change or update anything please contact the Privacy Policy Manager at info@fontshop.co.uk.

Children
CPS does not actively or knowingly collect personal information from persons under the age of 16 and we do not market, direct any communications to or solicit information about children. If such information is provided to CPS and it is discovered that such information has been received it will be deleted as soon as possible. This information will be treated in the same way as all other personal information received.

Business transitions including Merger or Acquisition

If CPS undergoes a business transition such as re-organisation, merger, joint venture, acquisition by another company or the sale of all or a portion of its assets, personal information may become part of the assets transferred as part of such transition.

Opting Out
If you don't want us to retain your Personal Information (apart from necessary information to process your requests at the time they are made) or you don't wish to receive newsletters or any other information that we might want to send to you, you can elect to be removed from our mailing and e-mail lists at any time. You can also reject any cookie that we might send to your computer. Please send an e-mail with your request to the Privacy Policy Manager at info@fontshop.co.uk.

Privacy Questions and Contacting Us
If you have any comments, questions or concerns about CPS's Privacy Policy or use of personal information please contact the Privacy Policy Manager at info@fontshop.co.uk.



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